FAQ's

How are participants' needs determined and met?

  • An ATR Coordinator meets with every participant to do an initial intake and develop an individualized recovery plan
  • Participants identify services that will support their recovery by choosing between the ATR providers
  • The ATR Coordinator refers participants to ATR providers for services
  • The ATR Coordinator authorizes vouchers for those services, defining the number of units (amount of service) and dollar value that has been approved
  • ATR Coordinators work to connect participants with communuity-based services, treatment and other recovery networks outside the ATR provider community

Who is Eligible?

Click here to print out the eligibility checklist (English)
Click here to print out the eligibility checklist (Spanish)

Why should my agency become an ATR Provider?

  • Receive payment for services that are not presently reimbursed
  • Receive additional revenue to support program enhancements
  • Participants already in your agency can obtain non-traditional recovery support services that will help them in their recovery, and they can be paid for by ATR
  • You will be part of a network that partners with participants, providers, and the state to develop a comprehensive recovery support system and will add needed services to the continuum
  • You will receive training, capacity-building, and technical assistance from local and national consultants

What does my agency need to consider before applying to be an ATR Provider?

  • What services could your organization offer ATR participants?
  • Do you have a special niche, i.e., languages spoken, multi-cultural staff, easy access by public transportation?
  • How can you best market those services to entice participants to choose your agency?
  • What will be your process for initially meeting with these participantss? Who will they call? How will they make the appointment?

How does my agency become an ATR Provider?

Visit the Program Information page. 

How do I refer a client to ATR?

In Greater Springfield, contact:
  • Paul Alves at 413-237-0049
  • or Jackie Segarra at 617-845-6403
In Greater Boston, contact:
  • The South Boston Office:
    • Joe McCarthy at 857-496-1384 ext. 606
    • or Danielle O'Brien at 857-496-1384 ext. 607
  •  The South End/Back Bay Office, contact:
    • Greg Szczesuil at 617-849-6994

What are the categories of services offered in ATR?

  • Basic Needs Purchasing
  • Educational Services
  • Employment Services
  • Faith-Based Services
  • Group Services
  • Housing Support
  • Registry of Motor Vehicles
  • Health & Wellness
  • Peer Support
  • Transportation

What if our agency becomes overwhelmed by the number of participants coming to us?

A provider can suspend referrals at any time if the organization's capacity is full at any given time. All the provider has to do is call our Provider Help Line at: 855-491-4567 and we will make sure no additional participants are referred to you until you let us know to start up again.

Can providers terminate for any reason?

Yes, providers can ask to be removed from our Provider Network at any time. Also, if the provider has reached its capacity in terms of staff capacity to service participants, the provider can ask to have referrals temporarily turned off. Then when it is possible to begin to accept them again, we can turn the referral switch back on!

Do participants have a limited number of vouchers they can receive?

Yes, participants have a limited amount of dollars they can use on vouchers. However, in certain individual cases, we can exceed the average cap if the client is in need of more intensive services.

Are you serving veterans?

We are very eager to serve veterans and those who have served in the U.S. Military. We hope that those veterans who meet our eligibility requirements will be encouraged to come to ATR.

How do new ideas for services get relayed to the MA Bureau of Substance Abuse Services?

Call 978-261-1424 and ask to speak to Rebecca Starr.

How do we get churches on board that have never had a contract with government?

We are extremely interested in engaging the faith-based community. Please encourage them to go to our website for information and ask them to contact:

Mike Ellis: Phone: 617-624-5097; Email: michael.ellis@dph.state.ma.us

Can clients refer themselves to ATR?

Absolutely! They can call an ATR Coordinator and set up an appointment.

How do people who are released from jail get to ATR?

There are several ways. They can either talk to the staff in the jail who will be informed about ATR or they can call an ATR Coordinator directly.

Are there any types of services for which ATR vouchers can not pay for?

Yes. If a service can be reimbursed through health insurance or BSAS or other government grant funding, ATR cannot pay. ATR can only pay for services not reimbursed through any other means.

Can ATR vouchers pay for medication?

Since most medications are paid through health insurance, ATR will be able to pay for co-pays only or medical support that s not covered by third party billing/insurance.