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Frequently Asked Questions (FAQ)

Massachusetts Access to Recovery has specific eligibility requirements for individuals to enroll. Please review the Referral Form for participant eligibility criteria. (This form must be completed by the referring provider and cannot be completed by participants who wish to be referred.)

No. ATR is not a self-referral program. Everyone who wishes to participate in ATR must be connected to a professional at an organization within the recovery community who intends to work with the potential ATR participant for at least six months. That organization must refer the individual. If you are an individual seeking to receive ATR services and you’re not already connected to the recovery community, learn how to get referred.

ATR Coordinators accept referrals from providers within the recovery community that maintain a long-term relationship with the ATR participant to ensure that support is continued after the 6-month ATR Program concludes. For more information please refer to our Referrers’ Page for information. 

No. It is a violation of ATR Policy and Federal Law for any personal information identifying a potential (or existing) ATR participant to be sent via email. All Referral Forms should be faxed to the ATR Coordination office near you. For fax numbers, see the Coordinator Contact Page.

Please speak to the staff in the jail who will be informed about ATR. The staff can refer you to a recovery organization in the community once you are released, and then once you have been working with a provider in that organization and they get to know you, they will then be able to refer you to ATR. Everyone must have a referral from a recovery organization. A jail/prison cannot refer you directly.

An ATR Coordinator will meet with each participant that is referred to ATR to create a Recovery Goal Plan based on the needs of each participant. ATR Coordinators empower participants by listening to them and responding to their needs.

Yes, participants have a limited dollar amount that they can use on vouchers for basic needs and other Available Services.

Since most medications are paid through health insurance, ATR will be able to pay for co-pays only or medical support that is not covered by third party billing/insurance.

Yes. If a service can be reimbursed through health insurance (MassHealth, private insurance, etc.), state funding (such as Bureau of Substance Addiction Services, BSAS) or other government grant funding, ATR cannot pay. ATR can only pay for services not reimbursed through any other means.

Absolutely! Anyone who has served in the U.S. Military is one of the populations of focus served by ATR.

Absolutely! If a woman is pregnant, postpartum, or parenting a child younger than 18 years who is living at home with her, she is one of the populations ATR is trying to reach! If she needs assistance with items for her child(ren), such as diapers, a pack-n-play, a car seat, etc., she can use her available ATR basic needs funds to purchase these items.

View our complete list of Available Services. In brief, ATR offers:

  • Basic Needs Purchasing
  • Registry of Motor Vehicles – ID’s, Drivers Licenses, Registration Fees
  • Transportation
  • Employment Training & Educational Services
  • Housing Support
  • Health & Wellness
  • Recovery Coaching

ATR follows the Federal Law, 42 CFR Part 2 Confidentiality of Substance Use Disorder Patient Records. Visit our Participant Confidentiality page for more information.

If you’re interested in becoming an ATR Provider, visit our Become an ATR Provider page for more information. Benefits of being an ATR Provider include:

  • Receive payment for services that are not presently reimbursed.
  • Receive additional revenue to support program enhancements.
  • Be part of a network that partners with participants, providers, and the state to develop a comprehensive recovery support system.
  • Receive training, capacity-building, and technical assistance from local and national consultants.

Our Become an ATR Provider page provides detailed application instructions and information you should review before applying. Questions to consider as you review these materials include:

  • What services could your organization offer ATR participants?
  • Do you have a special niche (e.g., languages spoken, multi-cultural staff, easy access by public transportation)?
  • How can you best market those services to entice participants to choose your agency?
  • What will be your process for initially meeting with these participants? Who will they call? How will they make the appointment?

Visit our Become an ATR Provider page for the provider application and supporting materials.

Advocates for Human Potential (AHP), the administrative services organization (ASO) for ATR, manages the provider and coordinator payment process. Read our detailed Payment of Services page for in-depth instructions.

Yes, providers can ask to be removed from our Provider Network at any time. Also, if the provider has reached its capacity in terms of staff capacity to service participants, the provider can ask to have referrals temporarily suspended. Then when it is possible to begin to accept them again, we can reactivate referrals!

The Massachusetts Access to Recovery Program is always looking to provide additional services and resources for our participants. Please call Brita Loftus, ATR Program Director at (978) 261-1431 if you have new ideas for services or programs.